Dashboard
Coming up
| When | Customer | Vehicle & where | Status |
|---|---|---|---|
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Latest requests
| Received | Customer | Vehicle & where | Status |
|---|---|---|---|
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Contact messages
- Loading…
Settings
Chat
Customers chat with you from the website's Chat tab. Turned off, they see "Chat is unavailable right now" with Call and Book buttons.
Hours
Outside these hours customers can still leave a message, and they're told when you open. Your backup emails wait until opening too. Same start and end time = open all day; an end time earlier than the start runs past midnight.
Notifications
Checking this device…
A notification on this phone or computer the moment a customer writes. If nobody opens a new message for 15 minutes, an email also goes to the "New booking requests" address.
Bookings
Chat
Emails
Admins
Business
Messages
Dallas Mobile Mechanic
Services
| Order | Service | Category | Home | On the site |
|---|---|---|---|---|
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How services work
- These are what customers can book: the app's Services screen and the "What do you need?" list in the booking form. The website's service pages are separate and don't change from here.
- Click a service to edit its name, category, icon and wording. + Add service makes a new one.
- Shown means customers can book it. Hidden keeps it here but takes it off the site. Tap the pill to switch.
- The star puts a service on the app's Home screen under "Popular services". Up to 4 can be starred; they show in the same order as this list. With none starred, the first 4 show.
- The arrows on a service move it up or down inside its category. The arrows on a category heading move the whole category (and everything in it) up or down. The customer list follows the same order.
- Hiding a category hides everything in it. Deleting a category keeps its services; they move to "No category".
- The booking a customer sends shows the service they picked, in the emails and on the booking card.
Bookings
| Received | Service | Customer | Vehicle | Status |
|---|---|---|---|---|
| Loading… | ||||
How bookings work
- Every request a customer sends from the booking form lands here, newest first.
- Click a row to open the full request: Call, Text and Email buttons, the vehicle and VIN, when and where, the customer's notes, and a note box for you that saves itself.
- Status: New is untouched, Confirmed means it's booked, Done is finished, Declined means you passed, Cancelled means the customer cancelled it from their bookings page. Change it from the row or from the card.
- The counts on the title rule are filters. Click one to see only those requests, click Total to clear. The dropdown does the same thing.
- Search matches name, phone, email, vehicle, address, service, notes and the request number. The sidebar badge counts New requests.
- When a request comes in, the address in Settings gets an alert from no-reply@dallas-mobile-mechanic.com. Replying to that alert goes straight to the customer. The card's footer shows whether it went out.
- Delete lives inside the card and asks first. It cannot be undone.